THE POINT IS...



More than the problem, our inability to handle that problem disturbs us!

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A Lesson Worth $11 Million

Transformation Leadership Disruption Artificial Intelligence Internet of Things 

In early 2018, an Australian telecommunications company bit the bullet and rolled out an AI program for its incident management process. The telco expected to save more than 25% of the operational costs from this implementation. Unfortunately, the plan backfired. Eventually, the endowment effect kicked in, and the company had no plans to go back and fix the problem from its roots. Instead, it kept pushing through and wasting an enormous amount of money, allegedly circa $11 million in operational costs. The crucial question remains — who eventually paid for this?

Reading time: 4 min, read now...

On Adaptability

Transformation Leadership Influence Disruption The Future of 

Once Dr. Albert Bartlett made a profound statement, "The greatest shortcoming of humanity is our inability to understand the exponential function." The logic is simple and irrefutable. Exponential growth cannot proceed indefinitely within a finite system, whether on earth or in an economy. To explain, Bartlett gives an interesting example.

Reading time: 2 min, read now...

Three Types of Innovations in Business

Transformation Innovation Disruption Artificial Intelligence The Future of 

In his seminal work “The Innovator’s Dilemma,” Clayton Christensen discussed the three main forms of innovation. Borrowing from that idea, here is the explanation of the first three kinds of innovation and their impact on jobs, capital, and economy.

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Because You Have The Power!

Transformation Disruption Artificial Intelligence The Future of 

Technology is like an amplifier, and it mirrors our ethical stance. The only difference is that it is highly scalable and fast, which makes it more powerful as well as dangerous. Many organizations now understand that with high ethical capacity, they can have a competitive advantage in the API economy. At an organizational level, having ethical mechanisms and governance makes more sense. Here is the transcript of my speech at API Days New York 2020.

Reading time: 5 min, read now...

The Reaction is Instinctive, the Response is Intelligent!

Transformation Innovation Leadership Disruption 

We see in our daily lives; many things disturb us. Some irate us, frustrate us or make us sad. What do we do with them? Most of the time – we react! It is a natural human tendency to react. However, I think a response has more to offer than mere reaction. Think about the traffic - it is not the traffic that disturbs us. What really annoys us is our inability to handle the disturbance and frustration caused by the traffic. If we know how to keep calm or find a better way out of that traffic, we don't dwell on it much.

Reading time: 3 min, read now...

How to Put AI Ethics Into Practice?

Transformation Leadership Influence Artificial Intelligence The Future of 

Guidelines do not address the root causes of issues that are results of AI; they merely provide "do's and don'ts" at a very high level. Because of such a high-level view, they are enjoyable to listen to and debate about but are nowhere near practical to implement. But, let us first understand what the problem is. Why are people concerned about AI? Once we understand key issues, we can find out probable root causes and then see what really needs fixing - all by using first-principle methods. Do you really want to make AI better and the force for good? Then you must read this

Reading time: 4 min, read now...

A Systematic Approach to Risk Mitigation

Transformation Innovation Leadership Disruption Artificial Intelligence 

Generally speaking, it is a project management strategy in which a project team imagines a project failure and works backward to determine what potentially could lead to that failure. This working is then used to handle risks upfront. However, in the risk management context, I am going to use this (pre-mortem) term interchangeably to represent a more sophisticated and engineering-oriented methodology, known as Failure Mode and Effects Analysis, i.e. FMEA.

Reading time: 9 min, read now...

The Story Behind YOU 3.0

Transformation Leadership Influence Disruption The Future of 

It was my fourth phone call with Amit that month. The previous hour-long calls, while managing our work and different time zones, hadn’t brought down the interest in the subject. Instead, the feeling of being on the verge of something important persisted. The broad question that got us thinking was how careers are affected in uncertain times. The world is changing fast. Employers’ expectations from employees as well as employees’ expectations from employers are changing significantly. Moreover, the classical assumption that merely doing a good job can advance your career is getting beaten to extinction.

Reading time: 4 min, read now...

The Perception Game Has Begun, Are You Ready?

Transformation Disruption Artificial Intelligence The Future of 

My friend, Greg, and I attended an event in Tesla showroom last year. For about 30 minutes, we checked out Tesla’s car thoroughly. And we realized that Tesla’s market valuation and brand perception is way higher than all the others, despite the difference in the cars they manufacture. Recently, Tesla’s stock price touched $1000 per unit, so, the question resurfaced in my mind: Why is it like this?

Reading time: 2 min, read now...

Leading the Transformation Through Disruption

Transformation Leadership Disruption The Future of 

Transformation – some call it digital transformation while some treat it as a business transformation. Nonetheless, transformation is a significant undertaking. Now the challenge is this; we are in the middle of a crisis, a significant disruption, and this makes things even more difficult for everyone. So, the critical question is, how do you lead transformation through the disruption? I will attempt to address this question in this article. Moreover, even if it was not for the disruption, the advice will still be valid.

Reading time: 4 min, read now...

On Perception

Transformation Leadership Influence The Future of 

If you do not like how people perceive you or what others think about you, you must take charge of your perception of reality. Remember that you are in control of your story, always! It might seem a bit counterintuitive at the outset, as I keep insisting that you must pay attention to what others think of you. The way this world is changing, economies are transforming, and options to live a good life are evolving, I think you need to start giving some attention to others’ perception about you.

Reading time: 2 min, read now...

Special Purpose Teams in the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There are two key characteristics defense forces exhibit, which corporates can learn from – the first is agility by design and second, mission-based approach. These two traits make them resilient and help in handling disruptions effectively. For any defense mission, tasks, resources, and success guarantee are critical, and it is the same for corporate projects too. Each mission begins with a small team that follows three high-level steps. I recently spoke with my army veteran friend to understand more.

Reading time: 3 min, read now...

Business As Platform for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

Think of an onion - as you peel it, layer by layer, it starts to unpack a lot of punch. Traditional business models center around single-stream processes, which they manage and execute inhouse. It often creates bottlenecks and increases dependencies. But more importantly, it has an adaptability problem with changing customer demands. Artificial Intelligence and other technologies are enabling significant changes in the economy. Now the time is ripe to make transformative changes; hence business as a platform!

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Distributed Leadership for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There is an exciting and emerging trend being seen in organizations these days. Most of them now have at least three different generations in their employee mix. It is interesting because each of these generations looks at management principles and leadership quite differently. Nowadays, most of the employees do not want to be told what to do. Instead, they want leaders to trust them for being capable of doing the right thing. Most of the management principles are not applicable anymore.

Reading time: 3 min, read now...

The Key to a Great Story is Not Who, What, or When, but Why!

Transformation Innovation Leadership 

Whether it is for theatrical reasons or practical ones, purpose or motive has always been the driving factor of the story. Knowing the Why makes things crystal-clear in trying times. It acts as a guiding star when we are in a problem. As far as the business context is concerned, not having an answer to this critical question poses a fundamental problem in almost all the change management initiatives. Additionally, when an organization is trying to revamp, go to the next level of excellence or advancement, not knowing this (why — the purpose) becomes a roadblock. Any suggested change or idea is rejected due to firm beliefs formed by employees over a long period in an organization.

Reading time: 4 min, read now...

Be the Best Version of You — YOU 3.0!

Transformation Leadership The Future of 

As the world is changing faster than ever, economies are being dressed and redressed every week; a personal upgrade has become a necessity. I think the timing is ripe now for rolling up your sleeves and taking charge of your life; you might be due for an upgrade! Then why wait? Disrupt yourself and break out of stagnation as soon as possible. Upgrade yourself and be the best version of you, be You 3.0!

Reading time: 3 min, read now...

When Working With Emerging Technologies...

Transformation Innovation Disruption Artificial Intelligence Internet of Things The Future of 

Machines make mistakes, just like humans do, and they will keep making them in the future too. Businesses must accept this fact and know that machines, much like humans, also need attention, retraining, and a performance improvement plan before they go live again. Do not get carried away and assume that just because we have cool technology, we can use it to solve every problem around us. Emerging technologies are new hammers, let us avoid treating all of the issues as nails and avoid rushing into the emerging future. It is challenging to undo strategic and technological mistakes these days. Sometimes, it is better to deal with humans than machines, sanity is the key!

Reading time: 5 min, read now...

What You Are Seeing Is Not the Future of Work

Transformation Innovation Leadership Disruption The Future of 

What you see right now is not the future of work. But it is undoubtedly a perfect trigger to change several things at once. Adapt to the current working requirements with all the grace, but make no mistake; this is not the future of work. It is just the tip of the iceberg, call it a stimulus if you will. The good part is, no one has seen how the future of work looks; it is entirely a greenfield area. You can bring in transformative changes and become a business of the future, and show others what it is like to be the one.

Reading time: 6 min, read now...

Innovation in the Time of Crisis

Transformation Innovation Disruption The Future of 

We often hear that crisis breeds so much innovation. So, what leads to such innovation? If you can understand that, you can use it to our advantage and drive some beneficial changes in your organization. In my view, three factors come into play. These three factors are creativity, perspective, and the environment. If you want to leverage any crisis as a stepping stone, then understand these factors and do this.

Reading time: 2 min, read now...

Why You Must Stop Focusing on Customer Problems

Transformation Leadership Innovation Disruption The Future of 

You will often hear when someone is talking about disruptive innovation, "Uber didn't kill the taxi business; limited access and fare control did!" And when you hear this, the typical response comes in one of the two ways - the first says, take the help of incremental innovation and try to fix those problems. In contrast, the other response is to adapt to the disruptive innovation playbook. But, I argue, both are not sustainable, not enough!

Reading time: 5 min, read now...

On Resilience

Transformation Leadership Disruption The Future of 

“State administration has suspended 13 out of 75 colleges from the admission process,” told my friend as I was walking toward the interview venue. I was there for my university selection and admission process, and with utter shock, I nearly shouted, “What the…!” The news only came at the very last moment. So, you can imagine what I would have gone through when nearly 20% of the options were off the table. It affected the entire admissions process, and I lost my choice to study Computer Science Engineering. Whether it is uni-admission problems, Covid-19, recession, or any other crisis, none of them stays for long! But you must make sure that your response is coming from your better self.

Reading time: 3 min, read now...

After Covid-19

Transformation Leadership Disruption The Future of 

Indeed, the virus has caught everyone with pants down, and I don't think any sane company or individual will forget the lesson. However, don't be mistaken to believe that this is an unprecedented change. This change was due anyway in the next three to five years. The virus merely accelerated it. Had none of this would have happened, this was supposed to be the future anyway. Anyway, now it's here, and a better response to the situation is to adapt. A few years from now, what do we want to tell our children, colleagues, friends, and families? Do we want to regret it as we look back, or do we want to take pride in our actions?

Reading time: 3 min, read now...

What Are You Delivering, Value or Fluff?

Transformation Leadership Innovation 

Although I spoke about this topic in a few forums several years ago, my recent experience made me revisit it because this (phenomena) keeps happening now and then. I firmly believe that how customers and suppliers perceive each other mostly and directly impacts the results. If we want to create a real value for everyone, we must shed our perceptions and see-through customer lenses to be more productive. Value always implies an explicit trade-off between what you give and what you get. And it applies in almost any context.

Reading time: 2 min, read now...

Why Simplicity Will Be the Key to Emerging Future

Transformation Leadership The Future of 

A lot of times, when I quickly describe something, people ignore me. Some say that over-simplification could be the issue. And for several others, it appears that I am missing something or keeping some information out. Maybe yes! I am distilling that information because it may not be relevant or less relevant. Or perhaps it was there for diverting you from thinking clearly, so I am omitting it. Maybe that information was nothing but a distraction. Or could it be that I am genuinely trying to convey the message instead of blocking it from being understood?

Reading time: 4 min, read now...

The 7 Commandments of Good Decision Making

Transformation Leadership The Future of 

Decision making is not only a science but also an art that must be practiced and improvised continuously. These e commandments are just the beginning of it. Good decision making comes from complete clarity and rightful confidence. For this, one must step back from the current work portfolio and take a look at the bigger picture regularly. The number one barrier that is holding most people back from achieving their business’ (or even their own) full potential is their inability to make decisions.

Reading time: 2 min, read now...

Will You Kill One to Save Many, Or…

Transformation Leadership Artificial Intelligence 

I am sure, each one of us in a decision-making role would have faced this at least once. When it comes to a decision that would affect a larger group of people — things are neither easy nor straightforward. If you have to make a quick decision, what is your obvious, frequent choice? Would you go for the popular one or the right one? We face this kind of dilemma every day of our life, almost everywhere — in office, community, politics, and so on. Unfortunately, in a democratic society, the minority is often sacrificed for the interest of the majority (no pun intended !). It does not matter how foolish & ignorant the majority are or how farsighted & knowledgeable the minority are.

Reading time: 2 min, read now...

When I Missed the Train Station

Transformation Leadership The Future of 

This happened several months ago — I was going home after a day-long work in the city and boarded the train from City Town Hall. Then, as usual, I got involved with my smartphone, until my wife called to check my arrival time. I looked up to see the nearby station/area to give her an estimate. That’s when I realized I missed my station already and I was five stations ahead. The first thing I did — acknowledged that I was heading in the wrong direction. Next, I quickly estimated how to correct the course, i.e. get down to the next station and catch another train to my destination. And then...

Reading time: 1 min, read now...

Before Your Emerging Technology Journey Begins

Transformation Artificial Intelligence Internet of Things 

Emerging technology projects can come in different sizes and flavors. Some are only IoT deployments, some are only AI implementations, and some could be a combination of both. When you want to do any of this, you must take control of planning and architecture early on. If you shy away from asking the right questions at the outset, you may end up with subpar solutions that have poor yield, or you may waste your investment all together by doing something that doesn’t affect your key metrics.

Reading time: 8 min, read now...

A Man Who Sold Delicious Hotdogs

Transformation Leadership Disruption The Future of 

There was once a man who lived by the side of the road and sold hot dogs. He was hard of hearing, so he had no radio. He had trouble with his eyes, so read no newspapers. Moreover, of course, he didn't watch television. However, he sold delicious hot dogs. He put up signs on the highway telling everyone how good they were, he stood on the side of the road and cried out to all that past, "Buy a hot dog, they are the best in town." So people bought his hot dogs, and he increased his meat and bun orders. He bought a bigger stove to take care of all the extra business. He finally got his son to come and help him out with his business.

Reading time: 4 min, read now...


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