THE POINT IS...



More than the problem, our inability to handle that problem disturbs us!

Showing articles in Disruptionclick to show all.


A Lesson Worth $11 Million

Transformation Leadership Disruption Artificial Intelligence Internet of Things 

In early 2018, an Australian telecommunications company bit the bullet and rolled out an AI program for its incident management process. The telco expected to save more than 25% of the operational costs from this implementation. Unfortunately, the plan backfired. Eventually, the endowment effect kicked in, and the company had no plans to go back and fix the problem from its roots. Instead, it kept pushing through and wasting an enormous amount of money, allegedly circa $11 million in operational costs. The crucial question remains — who eventually paid for this?

Reading time: 4 min, read now...

On Adaptability

Transformation Leadership Influence Disruption The Future of 

Once Dr. Albert Bartlett made a profound statement, "The greatest shortcoming of humanity is our inability to understand the exponential function." The logic is simple and irrefutable. Exponential growth cannot proceed indefinitely within a finite system, whether on earth or in an economy. To explain, Bartlett gives an interesting example.

Reading time: 2 min, read now...

My Name Is Google, and I Am a Victim

Innovation Leadership Influence Disruption Artificial Intelligence The Future of 

I lure you with the pretense of free services. Then I capture your personally identifiable data and surveil your behavior. I sell that data to advertisers and make billions in revenue, but I do not pay (fair) tax. I also crawl other's websites and show you snippets of news and other content, so you don't have to go to their website often. But, how dare you ask for fair compensation for your data and content? I am not happy. I think it is unfair. Hello, my name is Google, and I am a victim!

Reading time: 6 min, read now...

Three Types of Innovations in Business

Transformation Innovation Disruption Artificial Intelligence The Future of 

In his seminal work “The Innovator’s Dilemma,” Clayton Christensen discussed the three main forms of innovation. Borrowing from that idea, here is the explanation of the first three kinds of innovation and their impact on jobs, capital, and economy.

Reading time: 2 min, read now...

Because You Have The Power!

Transformation Disruption Artificial Intelligence The Future of 

Technology is like an amplifier, and it mirrors our ethical stance. The only difference is that it is highly scalable and fast, which makes it more powerful as well as dangerous. Many organizations now understand that with high ethical capacity, they can have a competitive advantage in the API economy. At an organizational level, having ethical mechanisms and governance makes more sense. Here is the transcript of my speech at API Days New York 2020.

Reading time: 5 min, read now...

The Data About You May Not Be Your Data!

Influence Disruption Artificial Intelligence Internet of Things The Future of 

You may often think your data on social networks is private, secure, and is owned by you. However, there is more to this, and it starts with a critical question — How do you define "your data"? Technology is becoming pervasive day by day. With the proliferation of social networks & free services, our data is at stake, big time!

Reading time: 4 min, read now...

The Reaction is Instinctive, the Response is Intelligent!

Transformation Innovation Leadership Disruption 

We see in our daily lives; many things disturb us. Some irate us, frustrate us or make us sad. What do we do with them? Most of the time – we react! It is a natural human tendency to react. However, I think a response has more to offer than mere reaction. Think about the traffic - it is not the traffic that disturbs us. What really annoys us is our inability to handle the disturbance and frustration caused by the traffic. If we know how to keep calm or find a better way out of that traffic, we don't dwell on it much.

Reading time: 3 min, read now...

On Attention

Innovation Leadership Disruption The Future of 

Once an expert thief said to his young son, “Son, you are grown up now. I should start training you early. I want you to become a better thief than I am !” His son nodded in affirmation. Both decided to start the training very next day. The next day – thief says to his son, “Let me first assess your basics. I will give you 20 minutes.” He said, “Your task is to pick my pocket without getting caught. Your time starts...now !”

Reading time: 2 min, read now...

A Systematic Approach to Risk Mitigation

Transformation Innovation Leadership Disruption Artificial Intelligence 

Generally speaking, it is a project management strategy in which a project team imagines a project failure and works backward to determine what potentially could lead to that failure. This working is then used to handle risks upfront. However, in the risk management context, I am going to use this (pre-mortem) term interchangeably to represent a more sophisticated and engineering-oriented methodology, known as Failure Mode and Effects Analysis, i.e. FMEA.

Reading time: 9 min, read now...

The Five AI Myths to Be Aware Of

Leadership Disruption Artificial Intelligence The Future of 

Technology is often over-hyped but underestimated. Artificial Intelligence couldn't have been any different from it. There are several stories, which don't give you the full picture. And then there are many anti-stories, which create more confusion. As I often say, the truth can be uncovered only with deep questioning and relentless persuasion for answers. It is simple, but not easy! So, here are five AI myths that keep circling without any conclusion. Everyone needs to learn to find anti-stories for each story and cross-check. Eventually, you may still believe in the main story, but you will be more confident as a result of cross-checking.

Reading time: 5 min, read now...

The Story Behind YOU 3.0

Transformation Leadership Influence Disruption The Future of 

It was my fourth phone call with Amit that month. The previous hour-long calls, while managing our work and different time zones, hadn’t brought down the interest in the subject. Instead, the feeling of being on the verge of something important persisted. The broad question that got us thinking was how careers are affected in uncertain times. The world is changing fast. Employers’ expectations from employees as well as employees’ expectations from employers are changing significantly. Moreover, the classical assumption that merely doing a good job can advance your career is getting beaten to extinction.

Reading time: 4 min, read now...

The Perception Game Has Begun, Are You Ready?

Transformation Disruption Artificial Intelligence The Future of 

My friend, Greg, and I attended an event in Tesla showroom last year. For about 30 minutes, we checked out Tesla’s car thoroughly. And we realized that Tesla’s market valuation and brand perception is way higher than all the others, despite the difference in the cars they manufacture. Recently, Tesla’s stock price touched $1000 per unit, so, the question resurfaced in my mind: Why is it like this?

Reading time: 2 min, read now...

Leading the Transformation Through Disruption

Transformation Leadership Disruption The Future of 

Transformation – some call it digital transformation while some treat it as a business transformation. Nonetheless, transformation is a significant undertaking. Now the challenge is this; we are in the middle of a crisis, a significant disruption, and this makes things even more difficult for everyone. So, the critical question is, how do you lead transformation through the disruption? I will attempt to address this question in this article. Moreover, even if it was not for the disruption, the advice will still be valid.

Reading time: 4 min, read now...

Special Purpose Teams in the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There are two key characteristics defense forces exhibit, which corporates can learn from – the first is agility by design and second, mission-based approach. These two traits make them resilient and help in handling disruptions effectively. For any defense mission, tasks, resources, and success guarantee are critical, and it is the same for corporate projects too. Each mission begins with a small team that follows three high-level steps. I recently spoke with my army veteran friend to understand more.

Reading time: 3 min, read now...

Business As Platform for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

Think of an onion - as you peel it, layer by layer, it starts to unpack a lot of punch. Traditional business models center around single-stream processes, which they manage and execute inhouse. It often creates bottlenecks and increases dependencies. But more importantly, it has an adaptability problem with changing customer demands. Artificial Intelligence and other technologies are enabling significant changes in the economy. Now the time is ripe to make transformative changes; hence business as a platform!

Reading time: 3 min, read now...

Distributed Leadership for the Future of Work

Transformation Innovation Leadership Disruption Artificial Intelligence The Future of 

There is an exciting and emerging trend being seen in organizations these days. Most of them now have at least three different generations in their employee mix. It is interesting because each of these generations looks at management principles and leadership quite differently. Nowadays, most of the employees do not want to be told what to do. Instead, they want leaders to trust them for being capable of doing the right thing. Most of the management principles are not applicable anymore.

Reading time: 3 min, read now...

When Working With Emerging Technologies...

Transformation Innovation Disruption Artificial Intelligence Internet of Things The Future of 

Machines make mistakes, just like humans do, and they will keep making them in the future too. Businesses must accept this fact and know that machines, much like humans, also need attention, retraining, and a performance improvement plan before they go live again. Do not get carried away and assume that just because we have cool technology, we can use it to solve every problem around us. Emerging technologies are new hammers, let us avoid treating all of the issues as nails and avoid rushing into the emerging future. It is challenging to undo strategic and technological mistakes these days. Sometimes, it is better to deal with humans than machines, sanity is the key!

Reading time: 5 min, read now...

Explainable AI Versus Responsible AI

Disruption Artificial Intelligence 

In the AI world, there is often a debate around the need for being responsible when explainable AI is possible. And, I think both are necessary as they serve different scenarios. I think if you do an excellent job of being responsible, explainability will not be an issue, because that would rarely or never be required. But, incidents happen, so pragmatically, you must insist on both. People must behave responsibly with technology whilst technology must be explainable!

Reading time: 1 min, read now...

What You Are Seeing Is Not the Future of Work

Transformation Innovation Leadership Disruption The Future of 

What you see right now is not the future of work. But it is undoubtedly a perfect trigger to change several things at once. Adapt to the current working requirements with all the grace, but make no mistake; this is not the future of work. It is just the tip of the iceberg, call it a stimulus if you will. The good part is, no one has seen how the future of work looks; it is entirely a greenfield area. You can bring in transformative changes and become a business of the future, and show others what it is like to be the one.

Reading time: 6 min, read now...

Innovation in the Time of Crisis

Transformation Innovation Disruption The Future of 

We often hear that crisis breeds so much innovation. So, what leads to such innovation? If you can understand that, you can use it to our advantage and drive some beneficial changes in your organization. In my view, three factors come into play. These three factors are creativity, perspective, and the environment. If you want to leverage any crisis as a stepping stone, then understand these factors and do this.

Reading time: 2 min, read now...

Why You Must Stop Focusing on Customer Problems

Transformation Leadership Innovation Disruption The Future of 

You will often hear when someone is talking about disruptive innovation, "Uber didn't kill the taxi business; limited access and fare control did!" And when you hear this, the typical response comes in one of the two ways - the first says, take the help of incremental innovation and try to fix those problems. In contrast, the other response is to adapt to the disruptive innovation playbook. But, I argue, both are not sustainable, not enough!

Reading time: 5 min, read now...

On Resilience

Transformation Leadership Disruption The Future of 

“State administration has suspended 13 out of 75 colleges from the admission process,” told my friend as I was walking toward the interview venue. I was there for my university selection and admission process, and with utter shock, I nearly shouted, “What the…!” The news only came at the very last moment. So, you can imagine what I would have gone through when nearly 20% of the options were off the table. It affected the entire admissions process, and I lost my choice to study Computer Science Engineering. Whether it is uni-admission problems, Covid-19, recession, or any other crisis, none of them stays for long! But you must make sure that your response is coming from your better self.

Reading time: 3 min, read now...

After Covid-19

Transformation Leadership Disruption The Future of 

Indeed, the virus has caught everyone with pants down, and I don't think any sane company or individual will forget the lesson. However, don't be mistaken to believe that this is an unprecedented change. This change was due anyway in the next three to five years. The virus merely accelerated it. Had none of this would have happened, this was supposed to be the future anyway. Anyway, now it's here, and a better response to the situation is to adapt. A few years from now, what do we want to tell our children, colleagues, friends, and families? Do we want to regret it as we look back, or do we want to take pride in our actions?

Reading time: 3 min, read now...

A Test of Human Quality

Leadership Disruption 

Quality is not only applicable to products or services, but it is also relevant to us humans and individuals. How people, governments, and businesses have been responding to the current crisis of COVID-19 has been very revealing. Especially the strengths as well as flaws in human behavior. Right from toilet paper brawls, to school closing decisions, to work-from-home challenges, to 10% product discounts amidst of all this, each of this has exposed once again — we humans are still not as advanced as we think, and many of us still have questionable quality! I have seen better human behavior before...and here is why a difficult time can expose the quality of human beings as well as humanity.

Reading time: 6 min, read now...

A Dozen Things About AI Ethics

Leadership Disruption Artificial Intelligence The Future of 

Artificial Intelligence is the imitation of human-like intelligence by the non-human abstract agency. Although primarily we assign this term to the computer system only, I think there is merit in seeing it as a broader system that involves humans and machines together. Upon adopting this more expansive concept, you will realize that AI can be a company too! Just think about Google, Facebook, and other companies as a form of AI. Do you think that's plausible?

Reading time: 2 min, read now...

Making Tech Responsible Again

Leadership Disruption Artificial Intelligence 

Last year when Apple launched a credit card, they also debuted in the technology bias domain. A wealthy tech entrepreneur (one of their own) was given ten times more credit limit than his wife on the new Apple Card. It was contrary to the fact that the couple had their assets held in common. When one complained, the answer was, "It is just the algorithm," Steve Wozniak (Apple’s co-founder) said. Apple as well as Goldman Sachs, the bank backing the card, both were unable to explain, why's that! In layperson's term, it was more like, "Computer says so...!" jingle that any company will sing at you when they have declined you for a loan, or something similar. That is THE problem.

Reading time: 5 min, read now...

My Manifesto for 2020

Leadership Disruption The Future of 

This decade is going to be a significant one for humanity as I see much disruption planted on the way. Last week, the first week of the new year was crowded with wishing messages and memes, gifs, greetings, and some other things. Many people have asked me about my goals for this year and if I have made any resolutions. This year, not! I think resolutions and goals are overrated these days. Typically, most of us would have made resolutions or goals for this year. And, as usual, some will follow through, and some will fall through. What if, instead of making any resolutions, we come up with the purpose or agenda for the year? I reckon that would be easier, wouldn’t it?

Reading time: 3 min, read now...

A Man Who Sold Delicious Hotdogs

Transformation Leadership Disruption The Future of 

There was once a man who lived by the side of the road and sold hot dogs. He was hard of hearing, so he had no radio. He had trouble with his eyes, so read no newspapers. Moreover, of course, he didn't watch television. However, he sold delicious hot dogs. He put up signs on the highway telling everyone how good they were, he stood on the side of the road and cried out to all that past, "Buy a hot dog, they are the best in town." So people bought his hot dogs, and he increased his meat and bun orders. He bought a bigger stove to take care of all the extra business. He finally got his son to come and help him out with his business.

Reading time: 4 min, read now...


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