What makes CX better, and what breaks it?
with Carsten Ley
29 Sep 2021 11:00 am
What is the difference between user experience (UX) and customer experience (CX)? People often use these terms interchangeably and conflate. And that results in poor or sometimes terrible customer experience.
I have Carsten Ley talking about what makes CX better and what breaks it for worse in this podcast episode.
In this episode, we talk about:
Carsten is an entrepreneur, enabler & project lead in experience management, OKRs, project & change management. After his 20+ year career in Banking, Consulting, Project & Customer Experience Management for companies like Deloitte, VW, Rolls-Royce, and Lazada in Europe, Latin America & South East Asia, he founded Asia PMO in 2018.
His consulting firm is focused on getting clients fast and efficient into implementing company objectives, customer/ employee experience actions, and projects to foster a result- and team-oriented environment to excel in today's accelerated world.
Besides helping 30+ clients sustainably implement Experience Management & OKRs, he is an internationally accomplished keynote speaker, trainer & Coach. He was recently elected in the top 150 CX global thought leaders.